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    • Return and Refund Policy For Orders With JP's Horror

     

    JP's Horror Return and Refund Policy

    Our return policy is very simple. You may return items within 30 days of purchase for a full refund once we get the item back in original condition. In the case of toys and collectibles the box must not be opened or damaged. 

    Refunds will be given immediately for canceled orders before they ship. After items ship the refund will be given within 4 business days of the item being returned and verified.

    Regarding shipping fees and returns, if it’s our fault we will pay all the shipping costs. If it’s your fault you will pay all the shipping costs. For example, if the wrong item is sent, we will pay shipping to get you the right item. We expect that you will ship the wrong item back and we will either provide you a shipping label or a refund if you pay to have it shipped back. If you order an item and then decide that you don’t want it, then you will pay to have the item shipped back and we will refund the item cost only. We pack all of our items with great care to ensure your items arrive in the best condition and expect that you will do the same in return. 

    We are a small honest family business trying to provide amazing horror products at great prices. If you have any issues with any of our products, please reach out to us. We realize that things happen, and we try our best to work with everyone. If you are a customer to us, we want to keep it that way!

     

    Thanks for being a JP's Horror customer!

    Kim and Jesse

    sales@jpshorror.com

     

    JPs Horror Collection